Learn how other government agencies meet the growing demands in government including transparency, resiliency, self-service, mobility and compliance. Identify the areas within your organization that provide the biggest return on investment by leveraging existing systems.
DIGITAL TRANSFORMATION IN GOVERNMENT
OnBase simplifies your IT environment by offering the toolkit that agencies need for a digital transformation and IT modernization. It’s a single enterprise information platform for managing content, processes and cases that is easy to support and grow. OnBase is supported with new releases every year so your system can continue to benefit from the latest technology and stay up-to-date with trends and needs. You’ll never face legacy software and modernization challenges again, and with one platform to install, upgrade, secure, protect and integrate, your staff can manage the solutions your users and citizens demand.
DIGITIZE CURRENT PAPER RECORDS
Understand how removing paper from operational processes will enhance response times, improve the overall customer experience, promote efficiency, and save back-office costs.
PROVIDING A COMPLETE VIEW WITH CASE MANAGEMENT
Case Manager automates manual processes and provides a complete 360° view of the citizen, enabling the capture of all supporting documentation, conversations and outcomes. As cases are collected, the case worker is able to analyze and identify trends that may be essential. This agile solution can change as legislation changes without involving IT, making it quick and easy for the agency to adjust the process in line with new legislation. Case Manager is ideal for managing civil rights, fraud, workers compensation, and many other processes.
FOIA: AUTOMATING PUBLIC RECORDS REQUESTS
Managing public records is a common challenge across all government agencies, regardless of size. The challenge is managing access to records both internally (within the agency) and externally through public access viewers and/or public records requests (FOIA requests). We will discuss how to manage records based on their retention schedule, how agencies can seamlessly share documents through a public viewer, and automate the FOIA request process using workflow and an external access client portal.
IMPROVING CONSTITUENT SERVICES
Government organizations are faced with the harsh reality that technology has pushed constituents to the point of “instant gratification.” People no longer want to wait in line, fill out a paper form, engage via snail mail, etc. We will discover several unique, secure ways to engage with requestors regardless of the business function. We'll also demonstrate live government websites that are engaging with constituents for self-service portals, forms and several other unique applications.
SEMINAR WITH Q&A
Lunch will be provided.
Please RSVP by June 14, 2018.